How do I check the status of my order?

Please go to our "Help" menu option on the website and select "Order Status" sub-menu option and follow the instructions for self service.

How can I track my order?

Please visit your mail carrier’s website and use the tracking number assigned by the carrier to track your package.

What are your Shipping Costs?

Shipping costs vary based on your shipping preference selections. Please review our Shipping Policy for more info.

Can you deliver my order to another address?

EnglishGardenSolutions.com will ship all orders to the billing address specified on the credit card. If you wish to ship an order to an address other than your billing address, please notify your credit card company of this alternate address prior to placing your order. If you still have any questions, please contact our Customer Support department for assistance.

How do I know my credit card information will be secure once sent over the Internet? Is this a secure website?

EnglishGardenSolutions.com uses HTTPS, an Internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology, to protect your information as it is transmitted over the Internet.

When will you charge my credit card?

Once you place an order with EnglishGardenSolutions.com, your credit card will be charged only when your order is ready for shipping. EnglishGardenSolutions.com reserves 24 hours to process your order. If we do not have your order in stock, a customer service representative will email or call you with the status of your order.

How long does it take to get my money back after I return an item?

Can I pay with a Money Order?

EnglishGardenSolutions.com accepts Money Orders for payment. Orders will be processed only after we receive your order details and payment by mail. We suggest following a standard order placing process by checking out with your item, selecting your shipping preference and then printing out the screen with your complete order information.